35bd1 Privacy Policy

01 About This Policy

35bd1 takes data privacy seriously. This Policy has been written to clearly and honestly explain how personal data flows through the 35bd1 Platform — from the moment you register an account through to the point at which your data is no longer required and is securely deleted.

This Policy applies to all personal data collected through the 35bd1 website at 35bd1.vip, including data submitted during registration, account management, payment processing, customer support interactions, and general browsing of the Platform. It applies to all Players, including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other locations across Bangladesh.

We may update this Policy from time to time. The "Last Reviewed" date at the top of this document will be updated whenever material changes are made. We encourage you to revisit this page periodically so that you remain informed about how 35bd1 protects your data.

02 Data We Collect

35bd1 collects personal data across several categories depending on how you interact with the Platform. The following table sets out the main categories of data collected and the context in which each is obtained.

2.1 Data You Provide Directly

The majority of personal data 35bd1 holds about you is data you provide directly — at registration, during KYC verification, when contacting support, or when updating your account preferences. Providing accurate data is a condition of continued use of the Platform, as set out in the Terms & Conditions.

2.2 Data Collected Automatically

When you access the 35bd1 Platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type of device and browser you are using, the pages or game sections you visit, and the timestamps of your sessions. This data is used for security monitoring, fraud detection, and Platform performance optimisation. It is not used to build advertising profiles.

2.3 Data from Third Parties

In limited circumstances, 35bd1 may receive data about you from third parties. This includes identity verification results from KYC service providers, fraud signals from payment security systems, and — where applicable — data from responsible gaming support organisations where a Player has been referred for assistance. All third-party data sharing is governed by strict contractual data protection agreements.

03 How We Use Your Data

35bd1 uses personal data for the following purposes. In each case, the use is proportionate to the data collected and limited to what is genuinely necessary.

• Account creation and management: To register your 35bd1 account, maintain your player profile, and process account settings changes.
• Identity verification (KYC): To confirm your identity and age (18+), meet anti-money laundering obligations, and prevent fraud.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests to your verified payment account in BDT.
• Game and betting services: To operate casino games, live dealer tables, slot titles, and sports betting markets; to record bet outcomes and credit winnings accurately.
• Bonus and promotion administration: To track wagering requirements, validate bonus eligibility, and prevent duplicate or fraudulent bonus claims.
• Customer support: To respond to your queries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Security and fraud prevention: To detect unauthorised account access, identify suspicious transaction patterns, prevent money laundering, and enforce Platform rules.
• Responsible gaming: To monitor for signs of problem gambling behaviour and to administer self-exclusion, cooling-off, and deposit limit requests in accordance with our Responsible Gaming Policy.
• Legal and regulatory compliance: To meet applicable legal obligations, respond to lawful requests from authorities, and maintain records required by applicable law.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and improve the performance and user experience of the 35bd1 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via your registered contact method — but only where you have not opted out of such communications.

04 Legal Basis for Processing

35bd1 processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 35bd1 — including account registration, payment processing, and game operation.
• Legal obligation: Processing is necessary for 35bd1 to comply with applicable legal requirements, including anti-money laundering (AML) rules, age verification obligations, and record-keeping requirements.
• Legitimate interests: Processing is necessary for 35bd1's legitimate interests in operating a secure, fraud-free, and commercially sustainable platform, provided those interests are not overridden by your rights and interests. This covers security monitoring, fraud detection, and aggregated analytics.
• Consent: Where no other legal basis applies — for example, for non-essential cookies or certain marketing communications — 35bd1 relies on your consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing & Disclosure

35bd1 does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited and controlled circumstances:

5.1 Service Providers

35bd1 engages third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card scheme partners (Visa, Mastercard) — to execute deposits and withdrawals.
• Identity verification providers: KYC and age-verification platforms that process identity documents submitted during account verification.
• Fraud and security services: Anti-fraud platforms that analyse transaction and behavioural signals to detect and prevent financial crime.
• IT infrastructure providers: Hosting, cloud, and content delivery providers that store and transmit Platform data on secured infrastructure.
• Customer support tools: Live chat and ticketing platforms used to manage support communications.

All service providers are contractually prohibited from using your data for their own purposes and must handle it in accordance with instructions from 35bd1 and applicable data protection law.

5.2 Legal Disclosures

35bd1 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, a court order, or a lawful regulatory request. In such cases, 35bd1 will disclose only the minimum data necessary to satisfy the legal requirement.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of 35bd1's business assets, personal data held by 35bd1 may be transferred to the acquiring entity as part of that transaction. In such circumstances, 35bd1 will notify affected Players in advance and ensure that the receiving entity commits to protecting your data in a manner consistent with this Policy.

06 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across page requests and sessions, store your preferences, and collect limited technical information about your browsing activity.

6.2 Cookies Used by 35bd1

35bd1 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential to the functioning of the Platform. These include session authentication cookies that keep you logged in and security tokens that prevent cross-site request forgery attacks. These cookies cannot be disabled without breaking core Platform functionality.
• Performance Cookies: Used to collect anonymised information about how Players use the Platform — which pages are visited most frequently, where errors occur, and how load times vary. This data is used solely to improve Platform performance.
• Functional Cookies: Used to remember your preferences, such as your preferred game lobby layout or responsible gaming settings, so that you do not need to re-enter them on each visit.
• Security Cookies: Used by 35bd1's fraud detection systems to identify unusual access patterns and flag potentially compromised sessions.

35bd1 does not use third-party advertising cookies or social media tracking pixels on the Platform.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain Platform features. Instructions for managing cookies are available in the help documentation for all major browsers.

07 Data Retention

35bd1 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a guide:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in line with standard financial record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents: Retained for the duration of the account and for a minimum of five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the last communication, unless a longer period is required by an ongoing dispute or regulatory investigation.
• Technical and log data: Retained for a maximum of twelve (12) months, unless specific records are required for ongoing security investigations.
• Marketing preference data: Retained until you opt out or request deletion, at which point it is removed from active marketing systems within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

08 Your Rights

As a 35bd1 player, you hold a number of rights in relation to your personal data. These rights may be exercised by contacting 35bd1 at [email protected] with the subject line "Data Subject Request".

35bd1 will acknowledge all data subject requests within 48 hours (BST) and will provide a substantive response within 30 calendar days of receiving a valid, complete request. In cases of complexity or volume, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

09 Data Security

35bd1 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 35bd1 Platform.
• Encrypted storage of sensitive data fields, including identity documents and financial account references.
• Role-based access controls ensuring that only authorised personnel with a defined business need can access personal data.
• Automatic session timeouts and anomalous login detection to protect active player accounts.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

In the event of a data breach that poses a material risk to Players, 35bd1 will notify affected individuals promptly via their registered contact details and will take immediate steps to mitigate any harm arising from the breach.

While 35bd1 takes all reasonable precautions, no digital system is entirely immune to security threats. You are responsible for keeping your 35bd1 login credentials confidential and for securing the device and network connection you use to access the Platform.

10 Children's Privacy

The 35bd1 Platform is strictly intended for adults aged 18 years and above. 35bd1 does not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that an account has been registered by or on behalf of a person under 18, the account will be immediately suspended, all data relating to that account will be securely deleted, and the matter will be escalated in accordance with 35bd1's child protection procedures.

11 Third-Party Links

The 35bd1 Platform may contain references to or integrate content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While 35bd1 selects its game and service partners carefully, we have no control over and accept no responsibility for the data practices of third-party providers once you leave or interact directly with their systems.

This Privacy Policy applies solely to data processed by 35bd1. Any personal data you provide directly to a third-party service provider — for example, during an identity verification step hosted by an external KYC provider — is subject to that provider's own privacy policy. We encourage you to review the privacy documentation of any third-party service you interact with through or alongside the 35bd1 Platform.

12 Policy Updates

35bd1 reviews and updates this Privacy Policy periodically to reflect changes in the Platform, applicable law, or our data processing practices. When material changes are made, the "Last Reviewed" date at the top of this document will be updated accordingly.

Where a change to this Policy materially affects how we use your personal data, 35bd1 will notify active Players via their registered contact method at least 14 days before the change takes effect. Your continued use of the Platform following that notification period constitutes acceptance of the updated Policy.

If you do not agree to the updated Policy, you may request account closure at any time by contacting [email protected] in accordance with the procedure set out in the Terms & Conditions.

13 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how 35bd1 handles your personal data, please contact us using the details below:

• Email: [email protected] — use subject line "Privacy Request" or "Data Subject Request" to ensure fast routing
• Live Chat: Available through your 35bd1 account dashboard, 24 hours a day, 7 days a week (BST UTC+6)
• Response Commitment: Acknowledgement within 48 hours; substantive response within 30 calendar days

35bd1 is committed to addressing all privacy enquiries honestly and promptly. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and our support team understands the local context and expectations of Bangladeshi players.

For broader concerns relating to your personal data that cannot be resolved through 35bd1's internal process, you may seek guidance from the relevant data protection authority in your jurisdiction.